Ultimately, ALS is your contract with the service provider and sets expectations for the relationship. It should be written to protect your cloud services based on the risk you are willing to accept. The goal is to have an ALS that consumers and cloud providers understand and accept, including an exit strategy. ALS should be seen as a document defining partnership between the parties and used to mitigate potential problems. Nipa found that his company TransAlta used managed IT services in a way that did not necessarily provide optimal business value. The measures are designed to motivate good behaviour. When defining the measures, both parties should bear in mind that the objective of the measures is to motivate the corresponding behaviours on behalf of the service provider and the client. Moreover, these documents did not really have much influence on the work itself. The agreements were not integrated into our processes. They were adjacent – maybe. Tallyfy also conducts workflow analyses and helps companies determine if processes are going smoothly. These analyses help to monitor performance with the service level agreement and collect the data needed to evaluate the service. In the case of outsourcing work to contractors, the agreement on the level of service should be an indispensable part of the agreement.
If the licensee does not comply with the provisions of the ALA, sanctions may be imposed. The ALS will also indicate the circumstances under which a termination is contemplated, so that the client has the freedom to opt out of the contract if the contractor does not meet the specifications described in the ALS. As a result, service level agreements allow companies to relocate with confidence because they know they are not involved in a contract that is not beneficial to both parties. However, not all ALSs are equivalent. A poorly defined ALS may be unnecessary for the duration of a customer relationship. It is unlikely that an ALS will be moved directly into a file cabinet will not have a major positive impact on service delivery. If both parties agree to include merits in ALS, the process should be carefully defined at the beginning of the negotiations and incorporated into the service level methodology. Services – Power measurements and power levels are defined.